![]() Second, most of these softwares still function as originally intended. First, NONE OF THEM have claimed these to be Lifetime subscriptions. ![]() To make matters worse, while PlayOn claims their replacement software is not the same, it does provide users the exact same thing they have already paid for.PlayOn apprently wants too make up their own definition of what "Lifetime" means, claiming that other software companies routinely stop supporting their software as new generations come out. Now, PlayOn is discontinuing the software and is unwilling to take care of those who have purhased it in good faith. Like the many other complaints before me, I purchased the PlayOn Lifetime subscription to their Desktop software which is a service providing subscribers the ability to record streaming content. In order for the BBB to appropriately process your response, you MUST answer the question above. But hey you already got mine and many others money right. Maybe you could give an actual response instead of blowing us off. Hopefully this will keep others from making the mistake of doing business with you. It's the same product with a slight name change. PlayOn Desktop and PlayOn Home is the equivalent of Windows 98 and Windows 98 SE. Couldn't even bother to grandfather the customers who did support you. Why don't you just be honest? You saw the industry moving to software as a service, and got greedy. Can't even give the impression you care about resolving issues. I'm sure there's a reason you're not even accredited with the BBB. I already know the chances of you doing the right thing are slim to none. You didn't address your logical fallacies. You didn't address your deceptive business practices. You didn't address your false advertisement. You didn't address my request for a refund. I already know and you already proven you don't care about your customer base. I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Next time don't be so blatant when s******* over your customers. They really should be ashamed of themselves. Now I'm sure we'll go back and forth to end with them doing nothing for me and letting this compliant close unresolved as they have for all the rest. Some were offered 3 months some were offered a year. They couldn't even offer all existing customers the same compensation. I don't care about being grandfathered as they have proven they don't care about their customers. Now I'm sure I'll get their copy and paste response. Which would make more sense if the software was different instead of a continuation under a different name. Most would say it's the lifetime of the customer or the lifetime of the business. Now I'm sure you can interpret "lifetime" many different ways. They actually honor a lifetime license even though they no longer offer it. I have other lifetime software, that has switched to a subscription model and no longer offer lifetime license, that grandfathered me in. They claim they couldn't grandfather lifetimers. It doesn't it overwrites the existing software as most updates do. If it was new software it should have just installed as a different program. Not only did they keep updating the version they also implemented an "upgrade" from one software to the other. They claim it's new software with an identical interface. Now with all their answers they don't seem to factor this is their fault with a poor "business" decision. I've seen their generic copy and paste answer about Windows 11, Edge, and misunderstanding the term "lifetime". Now upon review of the many complaints from various sources across the web I see they have discontinued the "software" in favor of a subscription model. Today went to use software I purchased a lifetime license for, and it doesn't work.
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